General terms & conditions


Ex bluebottle warehouse ( lamps, transformers, control gear is not included unless stated )

Prices are valid only for the quantities quoted. A re quote will be supplied for changed quantities.



Line Prices are quoted EX GST. Total Price includes GST. 



Ex stock items generally ship within 1 week.

Out of stock items may take 2 to 4 weeks from order confirmation (pending availability). This lead time is indicative only. Following placement of order the lead times will be checked with the supplier and confirmed. The buyer acknowledges that supply is subject to delivery of equipment by the manufacturer and bluebottle cannot be held legally responsible for delays due to manufacturer supply variations and delays in shipping.  



Quoted freight costs are estimates only. The buyer acknowledges that this will be adjusted where necessary.




Custom and Made To Order Items cannot be cancelled. Full Price will be charged.

Cancelled Orders will incur a 30% restocking fee. All returns of goods and the credit allowed upon the return of goods is at the absolute discretion of Bluebottle. 

Any return request must be made within 7 days of delivery. No cash refunds will be issued for any returns.

The Buyer is responsible for all freight and other charges associated with the return of goods to bluebottle.



Pricing does not include fixture customisation, i.e non standard cable lengths, colour variations, unless stated in the line item. Customisation will be charged in addition to the line item price and may alter delivery times.



Should the agreed delivery date be delayed by the client, bluebottle will charge a Storage fee of $50 per pallet (or part thereof), per week.



As outlined under the manufacturer’s warranty. Please see manufacturer’s website for warranty details.

Variation to warranties must be agreed in writing.



Standard Manufacturers Manuals can be supplied on delivery of equipment and can be downloaded from Manufacturer’s website. Should additional material be required, it must be requested in writing and preparation time will be charged.



DUTIES:  Please note, this quote does not include or cover any duties or taxes associated with delivery into your country.  Where applicable these duties or taxes are the responsibility of the buyer.


E. & O.E.

bluebottle will not accept responsibility for transcribing errors in quantities or price. The buyer acknowledges that they have checked quantities required before placement of the order.